Below FAQ are some frequently asked questions of our customers.
Ezenssi is derived from the word "Essence", however we pronounce the brand name as "E - Zen - Si".
Packaging is always a headache for a small company like us. We understand many shoppers are basing their choices on attractive packaging and appearance. However, given our small scale production, it is cost prohibitive to provide beautiful packaging. Therefore, we do minimal packaging and pass on the savings to our customers. Fancy packaging materials are often more expensive than the product itself. We would rather spend the money on quality ingredients than fancy bottles, labels and boxes.
All our raw materials and ingredients are sold without warranties. Any product ordered directly from a manufacturer is always accompanied with a Certificate of Analysis. However, once we open that batch to break down into smaller, more manageable sizes for our customers, that certificate is no longer valid, and can only be warrantied if it is re-certified by an independent lab. To re-certify each product would be a cost prohibitive option for those who are purchasing in small sizes of an item. Products without valid certification should be intended for personal use or laboratory use only; should you use for resale, we will not be held liable should there ever be an issue with a product you've created.
We don't stock up on raw materials because they have shelf-life, and we like our stock fresh. Whenever we reorder, suppliers may have updated prices due to factors such as rarity, quality, country of origin, and output situation. Prices have been pushing up for the past few years due to demand for high quality oils.
No, there's no secret. We fully disclose all the ingredients used in our products, and we also teach workshops.
No, we like to keep the business simple. We are confident that our prices are fair all year round. We do have wholesaler account for those who purchase in bulk 5kg or above per item.
"No" for simple recipes, you don't need any chemistry knowledge or laboratory experience. And "Yes" for more complicated products, we recommend with some experience and knowledge of making skincare products.
The biggest advantage of making your own skincare products is you have full control of what to use in your product. You simply add what's good for your skin and avoid the unecessary ones.
Only if you plan to mass produce your products. If for own use or small scale production, simple kitchen utensils and measuring tools are sufficient.
This is often a misconception, in reality everything is made up of chemicals, the air you breathe, the things you see, ingest or touch is made up of chemicals. Everything, including ourselves is made of chemicals. What people mean is, to avoid the use of chemical that is “harsh” and/or “harmful” on the skin.
Depends on what you want to achieve. If you want to make an organic product, "Yes" you want to avoid various artificial or synthetic ingredients. You should also check if the ingredient is approved for organic formulation. Artificial ingredients are often added to enhance the performance of the product.
Active Ingredients are those intended to provide benefits whereas the inactive Ingredients do not provide any benefits. Inactive ingredients are colorants, preservatives, emulsifiers, thickeners, fragrances. and more.
Below FAQ are some frequently asked questions of our customers.
Ezenssi is derived from the word "Essence", however we pronounce the brand name as "E - Zen - Si".
Packaging is always a headache for a small company like us. We understand many shoppers are basing their choices on attractive packaging and appearance. However, given our small scale production, it is cost prohibitive to provide beautiful packaging. Therefore, we do minimal packaging and pass on the savings to our customers. Fancy packaging materials are often more expensive than the product itself. We would rather spend the money on quality ingredients than fancy bottles, labels and boxes.
All our raw materials and ingredients are sold without warranties. Any product ordered directly from a manufacturer is always accompanied with a Certificate of Analysis. However, once we open that batch to break down into smaller, more manageable sizes for our customers, that certificate is no longer valid, and can only be warrantied if it is re-certified by an independent lab. To re-certify each product would be a cost prohibitive option for those who are purchasing in small sizes of an item. Products without valid certification should be intended for personal use or laboratory use only; should you use for resale, we will not be held liable should there ever be an issue with a product you've created.
We don't stock up on raw materials because they have shelf-life, and we like our stock fresh. Whenever we reorder, suppliers may have updated prices due to factors such as rarity, quality, country of origin, and output situation. Prices have been pushing up for the past few years due to demand for high quality oils.
No, there's no secret. We fully disclose all the ingredients used in our products, and we also teach workshops.
No, we like to keep the business simple. We are confident that our prices are fair all year round. We do have wholesaler account for those who purchase in bulk 5kg or above per item.
"No" for simple recipes, you don't need any chemistry knowledge or laboratory experience. And "Yes" for more complicated products, we recommend with some experience and knowledge of making skincare products.
The biggest advantage of making your own skincare products is you have full control of what to use in your product. You simply add what's good for your skin and avoid the unecessary ones.
Only if you plan to mass produce your products. If for own use or small scale production, simple kitchen utensils and measuring tools are sufficient.
This is often a misconception, in reality everything is made up of chemicals, the air you breathe, the things you see, ingest or touch is made up of chemicals. Everything, including ourselves is made of chemicals. What people mean is, to avoid the use of chemical that is “harsh” and/or “harmful” on the skin.
Depends on what you want to achieve. If you want to make an organic product, "Yes" you want to avoid various artificial or synthetic ingredients. You should also check if the ingredient is approved for organic formulation. Artificial ingredients are often added to enhance the performance of the product.
Active Ingredients are those intended to provide benefits whereas the inactive Ingredients do not provide any benefits. Inactive ingredients are colorants, preservatives, emulsifiers, thickeners, fragrances. and more.