Please read this document carefully. It contains the terms and conditions that apply to the purchase of products from Ezenssi Limited, hereafter referred to as “Ezenssi”. Any different or additional terms set forth in customer purchase orders or similar communications are objected to and shall not be bound to Ezenssi unless a separate purchase agreement has been signed by an authorized representative of the company. By placing an order for products from Ezenssi, or by accepting delivery of the products described on the applicable packing slip, bill of lading, and/or invoice received with the products, you, the customer, agree to be bound by and must accept these terms of sale. Ezenssi Limited may change or modify these terms at its sole discretion.

Orders & Delivery

  • The use of and orders placed on this website are governed by the laws and courts of Hong Kong. The user is also responsible for complying with these laws.
  • We may correct errors or inaccuracies and change or update information on this website at any time without notice, including prices and item availability. All sizes and weights quoted are approximate. All prices listed on this site are subject to confirmation. Customers agree to pay all charges payable for their order(s). We reserve the right to limit the quantity of items that customers buy. We also reserve the right to cancel orders at our discretion.
  • We only provide local delivery via local courier, which will take 1-3 business days to process and ship out. We are not responsible for delivery delays beyond our control. If a delivery is delayed, we are committed to try our best to notify users.
  • Entering an incorrect shipping address may delay your order or cause additional fees.
  • As we are unable to group orders placed separately, We encourage customers to consolidate their orders to reduce shipping fees.
  • We reserve the right to deny shipments to certain addresses.
  • Pick up orders are welcome. However, please allow a minimum of 3-5 business days for processing. You will receive either a call or an email when your order is ready for pick up. Please wait until you receive the correspondence before attempting to collect your order. Any order that is picked up prior to receiving notice that the order is ready will be charged a $50.00 rush order fee.
  • If your parcel is returned to us through no fault of our own, we may charge you a redelivery cost.

Warranty:

All our raw materials and ingredients are sold without warranties.  Any product ordered directly from a manufacturer is always accompanied with a Certificate of Analysis. However, once we open that batch to break down into smaller, more manageable sizes for our customers, that certificate is no longer valid, and can only be warrantied if it is re-certified by an independent lab. To re-certify each product would be a cost prohibitive option for those who are purchasing in small sizes of an item.  Products without valid certification should be intended for personal use or laboratory use only; should you use for resale, we will not be held liable should there ever be an issue with a product you’ve created.

Return, Addition, Cancellation

  • We do not accept returns because we cannot ensure the purity of the product once it has been shipped. However, we do offer samples that customers are free to try.
  • Products that are returned due to quality issues will be refunded or credited ONLY after a quality control inspection is carried out on the returned item(s). Similarly the cost of the return freight will only be refunded if the quality of the returned item(s) was deemed unacceptable. Customers are responsible for return shipping costs until Quality Control has finished their investigation.
  • We do not accept the return of raw material products, as once shipped, we can no longer guarantee the purity of the products for our customers.
  • Original and return shipping charges are not refundable. In addition, should a shipment be refused by the recipient or returned as undeliverable, any return shipping charges assessed by the courier will be charged to the customer.
  • Our orders are processed promptly. Cancelled orders that have not yet been packaged for shipment will be charged a $50 cancellation fee. Orders that have already been packaged for shipment will be charged a 20% restocking fee.
  • If you believe you have received an incorrect item or your package is lost during delivery, please contact Ezenssi immediately. Failure to contact us promptly voids any responsibility we may have had.
  • We encourgae customers to check their orders carefully BEFORE check out. We cannot make changes once your order has been placed. If a customer needs additional merchandise, he/she will need to place an additional order. Cancelled orders that have not been shipped will incur a 20% cancellation fee, which will be subtracted from the refund.

Our Liability

  • This website should be assessed and used at the customers' own risk. Though reasonable efforts have been made to ensure that the website is current and contains no inaccuracies or errors, no guarantees are made that the website’s content will be error-free, accurate, complete, or current at all times. When a mistake is noticed, we will correct it as soon as possible and make reasonable efforts to notify affected users. This may mean that un-shipped may be cancelled.
  • We are not responsible for lost, incomplete, illegible, misdirected or stolen messages and mail, unavailable connections, failed, incomplete, garbled, or delayed transmissions, online failures, hardware, software, other technical malfunctions or disturbances, whether or not these circumstances affect, disrupt, or corrupt communication.
  • We are not responsible for problems caused by email filters or anti-virus protection. We encourage customers to adjust their settings to receive emails from info@ezenssi.com.
  • The directors and employees at Ezenssi Limited are not liable for any damages arising out of or related to access to or use of our site, or sites we link to, whether or not these damages are foreseeable and whether or not we have been advised of the possibility, including, without limitation, direct, indirect, special, consequential, incidental, or punitive damages.
  • This site provides links to other websites, which are independent from Ezenssi Limited. As such, Ezenssi Limited has no control over, no liability for those websites, their contents, or their use.

Privacy

  • We respect our user’s privacy and recognize the need for appropriate protection and the management of personal information shared with us.
  • Should a customer choose not to provide the information requested, he/she might still be unable to purchase products, access certain services, participate in contests, promotion, or special offers and contents on our site.
  • Ezenssi Limited may use the personal information provided for internal purposes, such as confirming and tracking orders, subscriptions or registrations, analyzing trends and statistics, and informing users of new products, services and offers.
  • Any of the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned to any other business or entity without your express permission. Any information provided will be held with the utmost care and will not be used in ways that the customer has not consented to. All personal or credit card information is kept securely and is not accessible to anyone who is not authorized.
  • The Company will honor a customer’s request not to use his or her personal data for the purpose of direct marketing.Upon customer’s consent, the Company may deliver to customer, through various communication, channels by using email address correspondence, address, mobile phone number telephone number, service number and service account number, various promotion material relating to real estate services. Customer can at any time send written request to the company to stop receiving the promotion materials aforesaid or to start receiving the same (if customer has unsubscribed from receiving such materials before).

 

Disclaimer

  • As most people can tolerate natural ingredients, allergic reactions to our natural ingredients are uncommon. However, there are very few who suffer from EXTREMELY sensitive skin, which may result in allergic reactions. Therefore, we recommend testing our products first by applying them on a small patch of skin. If redness or irritation develops, usage must be discontinued.
  • Ezenssi is not responsible for any individual reaction to any particular ingredient. Each product description on our website includes a complete list of ingredients. Individuals with sensitivities to any listed ingredient should not use the product. An allergy patch test is recommended if you are in doubt or have sensitive skin. If at any time irritation occurs, please discontinue the use of the product.
  • We cannot guarantee that a particular ingredient will work in your particular application; it is your responsibility to test each product to ensure that it will work for you.
  • We do our best to offer the highest quality products available. We cannot guarantee that any product will be consistent in appearance, color or typical odor from one batch to another.
  • The content found on this website is for informational purposes only. The information provided has been collected from various sources to provide information on the possible benefits of natural ingredients. It is NOT meant to diagnose, cure, prevent, or treat any medical, physical, or mental condition. The information provided is NOT meant to replace the advice or care of a qualified health professional. The information found within this website should not be used to self-diagnose any medical conditions or treat any health problems or diseases. The information provided is NOT intended to prescribe or to be taken as medical advice. If you have or suspect that you have a medical condition, please contact your doctor immediately. Please consult your doctor or qualified health professional before changing any medications or healing practices.
  • All information on Ezenssi Limited is obtained from current and reliable sources, but the company makes no representation as to its comprehensiveness or accuracy. No information contained herein should be considered as a recommendation by Ezenssi Limited as to the fitness for any use. As the ordinary or otherwise use(s) of this product is outside the control of Ezenssi Limited, no representation or warranty, expressed or implied is made as to the effect(s) of such use(s) (including damage or injury), or the results obtained.
  • The liability of Ezenssi Limited is limited to the value of the goods and does not include any consequential loss. Ezenssi Limited shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Please read this document carefully. It contains the terms and conditions that apply to the purchase of products from Ezenssi Limited, hereafter referred to as “Ezenssi”. Any different or additional terms set forth in customer purchase orders or similar communications are objected to and shall not be bound to Ezenssi unless a separate purchase agreement has been signed by an authorized representative of the company. By placing an order for products from Ezenssi, or by accepting delivery of the products described on the applicable packing slip, bill of lading, and/or invoice received with the products, you, the customer, agree to be bound by and must accept these terms of sale. Ezenssi Limited may change or modify these terms at its sole discretion.

Orders & Delivery

  • The use of and orders placed on this website are governed by the laws and courts of Hong Kong. The user is also responsible for complying with these laws.
  • We may correct errors or inaccuracies and change or update information on this website at any time without notice, including prices and item availability. All sizes and weights quoted are approximate. All prices listed on this site are subject to confirmation. Customers agree to pay all charges payable for their order(s). We reserve the right to limit the quantity of items that customers buy. We also reserve the right to cancel orders at our discretion.
  • We only provide local delivery via local courier, which will take 1-3 business days to process and ship out. We are not responsible for delivery delays beyond our control. If a delivery is delayed, we are committed to try our best to notify users.
  • Entering an incorrect shipping address may delay your order or cause additional fees.
  • As we are unable to group orders placed separately, We encourage customers to consolidate their orders to reduce shipping fees.
  • We reserve the right to deny shipments to certain addresses.
  • Pick up orders are welcome. However, please allow a minimum of 3-5 business days for processing. You will receive either a call or an email when your order is ready for pick up. Please wait until you receive the correspondence before attempting to collect your order. Any order that is picked up prior to receiving notice that the order is ready will be charged a $50.00 rush order fee.
  • If your parcel is returned to us through no fault of our own, we may charge you a redelivery cost.

Warranty:

All our raw materials and ingredients are sold without warranties.  Any product ordered directly from a manufacturer is always accompanied with a Certificate of Analysis. However, once we open that batch to break down into smaller, more manageable sizes for our customers, that certificate is no longer valid, and can only be warrantied if it is re-certified by an independent lab. To re-certify each product would be a cost prohibitive option for those who are purchasing in small sizes of an item.  Products without valid certification should be intended for personal use or laboratory use only; should you use for resale, we will not be held liable should there ever be an issue with a product you’ve created.

Return, Addition, Cancellation

  • We do not accept returns because we cannot ensure the purity of the product once it has been shipped. However, we do offer samples that customers are free to try.
  • Products that are returned due to quality issues will be refunded or credited ONLY after a quality control inspection is carried out on the returned item(s). Similarly the cost of the return freight will only be refunded if the quality of the returned item(s) was deemed unacceptable. Customers are responsible for return shipping costs until Quality Control has finished their investigation.
  • We do not accept the return of raw material products, as once shipped, we can no longer guarantee the purity of the products for our customers.
  • Original and return shipping charges are not refundable. In addition, should a shipment be refused by the recipient or returned as undeliverable, any return shipping charges assessed by the courier will be charged to the customer.
  • Our orders are processed promptly. Cancelled orders that have not yet been packaged for shipment will be charged a $50 cancellation fee. Orders that have already been packaged for shipment will be charged a 20% restocking fee.
  • If you believe you have received an incorrect item or your package is lost during delivery, please contact Ezenssi immediately. Failure to contact us promptly voids any responsibility we may have had.
  • We encourgae customers to check their orders carefully BEFORE check out. We cannot make changes once your order has been placed. If a customer needs additional merchandise, he/she will need to place an additional order. Cancelled orders that have not been shipped will incur a 20% cancellation fee, which will be subtracted from the refund.

Our Liability

  • This website should be assessed and used at the customers' own risk. Though reasonable efforts have been made to ensure that the website is current and contains no inaccuracies or errors, no guarantees are made that the website’s content will be error-free, accurate, complete, or current at all times. When a mistake is noticed, we will correct it as soon as possible and make reasonable efforts to notify affected users. This may mean that un-shipped may be cancelled.
  • We are not responsible for lost, incomplete, illegible, misdirected or stolen messages and mail, unavailable connections, failed, incomplete, garbled, or delayed transmissions, online failures, hardware, software, other technical malfunctions or disturbances, whether or not these circumstances affect, disrupt, or corrupt communication.
  • We are not responsible for problems caused by email filters or anti-virus protection. We encourage customers to adjust their settings to receive emails from info@ezenssi.com.
  • The directors and employees at Ezenssi Limited are not liable for any damages arising out of or related to access to or use of our site, or sites we link to, whether or not these damages are foreseeable and whether or not we have been advised of the possibility, including, without limitation, direct, indirect, special, consequential, incidental, or punitive damages.
  • This site provides links to other websites, which are independent from Ezenssi Limited. As such, Ezenssi Limited has no control over, no liability for those websites, their contents, or their use.

Privacy

  • We respect our user’s privacy and recognize the need for appropriate protection and the management of personal information shared with us.
  • Should a customer choose not to provide the information requested, he/she might still be unable to purchase products, access certain services, participate in contests, promotion, or special offers and contents on our site.
  • Ezenssi Limited may use the personal information provided for internal purposes, such as confirming and tracking orders, subscriptions or registrations, analyzing trends and statistics, and informing users of new products, services and offers.
  • Any of the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned to any other business or entity without your express permission. Any information provided will be held with the utmost care and will not be used in ways that the customer has not consented to. All personal or credit card information is kept securely and is not accessible to anyone who is not authorized.
  • The Company will honor a customer’s request not to use his or her personal data for the purpose of direct marketing.Upon customer’s consent, the Company may deliver to customer, through various communication, channels by using email address correspondence, address, mobile phone number telephone number, service number and service account number, various promotion material relating to real estate services. Customer can at any time send written request to the company to stop receiving the promotion materials aforesaid or to start receiving the same (if customer has unsubscribed from receiving such materials before).

 

Disclaimer

  • As most people can tolerate natural ingredients, allergic reactions to our natural ingredients are uncommon. However, there are very few who suffer from EXTREMELY sensitive skin, which may result in allergic reactions. Therefore, we recommend testing our products first by applying them on a small patch of skin. If redness or irritation develops, usage must be discontinued.
  • Ezenssi is not responsible for any individual reaction to any particular ingredient. Each product description on our website includes a complete list of ingredients. Individuals with sensitivities to any listed ingredient should not use the product. An allergy patch test is recommended if you are in doubt or have sensitive skin. If at any time irritation occurs, please discontinue the use of the product.
  • We cannot guarantee that a particular ingredient will work in your particular application; it is your responsibility to test each product to ensure that it will work for you.
  • We do our best to offer the highest quality products available. We cannot guarantee that any product will be consistent in appearance, color or typical odor from one batch to another.
  • The content found on this website is for informational purposes only. The information provided has been collected from various sources to provide information on the possible benefits of natural ingredients. It is NOT meant to diagnose, cure, prevent, or treat any medical, physical, or mental condition. The information provided is NOT meant to replace the advice or care of a qualified health professional. The information found within this website should not be used to self-diagnose any medical conditions or treat any health problems or diseases. The information provided is NOT intended to prescribe or to be taken as medical advice. If you have or suspect that you have a medical condition, please contact your doctor immediately. Please consult your doctor or qualified health professional before changing any medications or healing practices.
  • All information on Ezenssi Limited is obtained from current and reliable sources, but the company makes no representation as to its comprehensiveness or accuracy. No information contained herein should be considered as a recommendation by Ezenssi Limited as to the fitness for any use. As the ordinary or otherwise use(s) of this product is outside the control of Ezenssi Limited, no representation or warranty, expressed or implied is made as to the effect(s) of such use(s) (including damage or injury), or the results obtained.
  • The liability of Ezenssi Limited is limited to the value of the goods and does not include any consequential loss. Ezenssi Limited shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.